Thank you for shopping at Crooss Shop. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website, https://croossshop.it.com. By placing an order, you agree to the practices described below.

Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. In case of high order volume, we will notify you of any potential delays. If we anticipate a significant delay, we will contact you via the email address provided at checkout.

Shipping Destinations
We currently ship exclusively to addresses within the continental United States. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time. Any order placed with a shipping address outside the eligible regions will be canceled and refunded in full.

Shipping Rates and Delivery Times
We are pleased to offer free standard shipping on all orders. Delivery typically takes 3 to 5 business days from the date of shipment, depending on your location. Estimated delivery times are as follows:

  • Standard (Free): 3 – 5 business days, delivered Monday through Saturday.

While we strive to meet these timelines, delivery dates are estimates and not guaranteed. Crooss Shop is not liable for delays caused by the carrier, weather, or events beyond our control.

Carriers
We partner with trusted national carriers such as United States Postal Service (USPS), UPS, and FedEx to deliver your packages. The carrier is selected at our discretion based on package size, weight, and destination to ensure the most efficient delivery. You will receive tracking information by email once your order leaves our facility.

Order Tracking
Once your package ships, we will send you a shipping confirmation email containing a tracking number. Please allow up to 24 hours for the tracking information to become available on the carrier’s website.

Lost, Stolen, or Delayed Packages
If your tracking shows delivery but you have not received the package, please check with neighbors and your local post office first, then contact us at info@croossshop.it.com within 5 business days of the expected delivery date. We will work with the carrier to locate your shipment. Crooss Shop is not responsible for packages that are lost or stolen after confirmed delivery to the address provided.

Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout. We are unable to modify the address once the order is processed. If an order is returned to us due to an incorrect or incomplete address, you will be responsible for any reshipment costs.

Contact About Shipping
For any questions regarding shipping, please reach out to us at info@croossshop.it.com or call +1 310-508-0776 during our business hours.