We want you to be completely satisfied with your purchase from Crooss Shop. If for any reason you are not, our return and refund policy is straightforward and fair. Please read the following terms carefully.

Return Window
You may return most new, unused items within 30 calendar days of delivery for a full refund. The 30-day period begins on the date the package is marked as delivered by the carrier.

Conditions for Return
To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging with all tags and accessories intact. Items that show signs of use, wear, or damage caused by the customer will not be accepted for return. We reserve the right to refuse returns that do not meet these criteria.

How to Initiate a Return

  1. Email our Customer Care team at info@croossshop.it.com with your order number and the reason for the return.
  2. You will receive a Return Merchandise Authorization (RMA) number and a prepaid return shipping label via email within 1 business day.
  3. Securely pack the item in its original packaging, include any accessories or documentation, and clearly write the RMA number on the outside of the package.
  4. Drop the package off at the carrier’s designated location. The return shipping is free of charge; there are no restocking fees under any circumstances.

Returns sent without a valid RMA number may experience processing delays or be returned to you.

Return Shipping Cost
We provide free return shipping for all eligible returns within the United States. You will not incur any charges for the return label. We also do not charge any restocking or handling fees. Your refund will cover the full item price plus any applicable sales tax you paid on that item.

Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged during transit, or different from what you ordered, please contact us immediately at info@croossshop.it.com with photos of the item and packaging within 7 calendar days of receipt. We will prioritize your case, provide a prepaid return label, and send a replacement at no extra cost, or issue a full refund according to your preference.

Refund Processing
Once your return is received and inspected at our fulfillment center, we will send you an email notification. If the return is approved, your refund will be initiated to your original method of payment within 1 to 2 business days. Please note that depending on your bank or credit card company, it may take an additional 7 to 10 business days for the refund to appear on your statement. The refund amount will include the item price and any taxes paid. Original shipping charges (if any) are non-refundable, but since we offer free shipping on all orders, this does not apply.

Return Address
All returns must be shipped to:
Crooss Shop Returns
349 West Windsor Rd
Glendale, CA 91204
United States

This address is for returns only. Any correspondence should be directed to our email or phone.

Non-Returnable Items
Certain items are non-returnable for hygiene and safety reasons. These will be clearly marked on the product page. Examples may include personal use items where the seal has been broken. If you are unsure, please contact us before purchasing.

Exchanges
The fastest way to exchange an item is to return the original item using the above procedure and place a new order for the replacement. Once your return is processed, you will receive your refund. This ensures your new item reaches you without delay.

Contact Us
For any return-related inquiries, please email info@croossshop.it.com or call +1 310-508-0776. Our team is available Monday through Friday, 9:00 AM to 6:00 PM Pacific Time.