Crooss Shop (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://croossshop.it.com (the “Site”) or make a purchase.

1. Information We Collect
We collect the following types of personal information directly from you when you place an order, create an account, subscribe to our newsletter, or contact us:

  • Contact and Identity Information: Full name, email address, phone number, shipping and billing addresses.
  • Transaction Information: Order details, payment method (note: we do not store full credit card numbers; payments are securely processed by third parties like PayPal and our payment gateway).
  • Communications: Content of emails, chats, or calls with our customer support.
  • Automatically Collected Information: When you browse the Site, we may automatically collect your IP address, browser type, device type, referring URL, pages visited, and time spent on the Site. We also use cookies and similar technologies (see Section 6).

2. How We Use Your Information
We use the collected data for the following purposes:

  • To process and fulfill your orders, including shipping, delivery confirmation, and returns.
  • To communicate with you about your order status, provide customer support, and respond to inquiries.
  • To send transactional emails such as order confirmations and shipment notifications. With your consent, we may also send marketing emails about new products, promotions, or surveys. You can unsubscribe at any time via the link in those emails.
  • To improve our Site, analyze usage trends, and personalize your shopping experience.
  • To prevent fraudulent transactions and ensure the security of our Site.

3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for their direct marketing purposes. We may share your data only as necessary with trusted service providers:

  • Carriers and Logistics Partners: USPS, UPS, FedEx, and related fulfillment services to deliver your orders.
  • Payment Processors: PayPal and our credit card processing service to securely authorize and settle payments.
  • Email and Marketing Services: Platforms we use to manage email campaigns (e.g., Klaviyo, Mailchimp) if you opt in to marketing.
  • Analytics Providers: Google Analytics and similar tools that help us understand website traffic and performance.
    These partners are contractually obligated to use your information only for the purposes we specify and in compliance with applicable data protection laws. We may also disclose information if required by law, to enforce our Terms of Service, or to protect rights, property, or safety.

4. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:

  • Access and Portability: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct inaccurate information.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions (e.g., we may need to retain records for tax or compliance purposes).
  • Opt-Out of Marketing: You can withdraw consent for marketing communications at any time by clicking the “unsubscribe” link or contacting us.
  • Cookie Preferences: You can manage cookie settings through your browser or our cookie consent banner on the Site.
    To exercise any of these rights, please email us at info@croossshop.it.com. We will verify your identity before processing your request and will respond within the timeframe required by law.

5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, such as completing your orders, complying with legal obligations, resolving disputes, and enforcing our agreements. When no longer needed, we securely dispose of or anonymize the data.

6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to improve functionality and analyze usage. Cookies we may use include:

  • Essential Cookies: Necessary for the operation of the Site (e.g., remembering what’s in your cart).
  • Analytical/Performance Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences (e.g., language).
    You can control cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the Site.

7. Security
We implement appropriate technical and organizational security measures, including SSL encryption for data transmission, to protect your personal information against unauthorized access, alteration, or destruction. However, no internet transmission is 100% secure; we cannot guarantee absolute security.

8. Children’s Privacy
Our Site is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

9. International Transfers
Although we only ship within the U.S., if you are accessing the Site from outside the United States, your information may be transferred to, and maintained on, servers located in the U.S., which may have data protection laws different from your jurisdiction. By using the Site, you consent to such transfer.

10. Changes to This Privacy Policy
We may update this policy from time to time. The “Last Revised” date at the top reflects the latest update. Material changes will be communicated by a notice on our Site or via email. We encourage you to review this page periodically.

11. Contact Information
If you have questions or concerns about this Privacy Policy, or to file a complaint, please contact our Data Privacy Officer at:
Crooss Shop
349 West Windsor Rd, Glendale, CA 91204
Email: info@croossshop.it.com
Phone: +1 310-508-0776